Tekst is on the lookout for a rockstar Customer Success Manager. At Tekst, our mission is to make AI work for the enterprise. As a customer success manager, your main goal is to make sure our customers get the hang of Tekst to help support their decision making. That is how you'll grow a relationship of understanding that is rewarded with client happiness.
What you’ll do?
- Partner up with customers to show the value that Tekst delivers and why we are the best in the industry. You're one of the growth drivers
- You'll facilitate the onboarding of new clients making sure they get the hang of Tekst in no time
- You'll help clients understand and use Tekst's powerful features to the fullest. You'll ensure the adoption of new relevant features
- You'll take care of existing clients and will streamline their incoming requests. You'll ensure retention of our tools and recommend additional Tekst services when appropriate
- As a business partner for your clients, you are proactive and think about relevant use cases, even before they are addressed
- You analyze customer data and trends, turn customer thoughts into focused feedback for the product, scale client requests, present our product roadmap and much more
- Contribute to develop standard operating procedures for customer success; improve the customer support content & tools we use
What skills and experience do you need?
- You thrive on client interaction & know business opportunities when you see them
- You have a +2 experience in a similar role or a client facing function such as account management, customer success, sales or similar
- You speak fluent Dutch and English
- You are eager, pro-active and you are only perfectly happy when your customers are
- Strong organizational/time management skills and the ability to manage multiple projects simultaneously
- Tech savvy
- You're adaptable and resilient. You'll put out fires but also work strategically and proactively
What's in it for you?
- Equity and competitive salary
- Learning and development opportunities
- Fun teambuildings, social and sports activities
- Being surrounded by an all-star team with a unicorn dream
Join us at Tekst and be the driving force behind our Go To Market Team!
