Agentic Process Automation

Agentic AI to Orchestrate Every Revenue-Critical Workflow.

Tekst reads and structures intake at the source, then updates every dependent system automatically — enabling end-to-end enterprise automation without changing your core systems.

Trusted by Fortune Global 500 corporations and Europe’s top enterprises.

+90%

Automation of repetitive inbound workflows

150

Fully automated enterprise use cases

Faster resolution time

ROI in weeks, not quarters

Highest accuracy in the market

Orchestrate every gap in your stack

Gain full visibility across inboxes

No more blind spots. Tekst connects to Outlook or Gmail shared inboxes and gives teams a unified view of every request, conversation, and SLA — all structured and searchable in real time.

Automate triage and routing

Tekst classifies each message by topic, urgency, and customer — automatically routing it to the right person or system. From "orders" to "support," your inbox runs itself.

Surface hidden trends and bottlenecks

Measure response times, workload peaks, and recurring issues. Tekst's analytics layer helps you understand where your process breaks — and how to fix it.

Stay compliant, consistent, and in control

Every action is logged, every message auditable. Tekst enforces SLAs, supports handovers, and ensures no email ever slips through the cracks.

Enterprise-grade security

Tekst ensures full compliance with GDPR and industry standards. It never stores or duplicates data - once processed, it’s permanently deleted. It is independently audited and certified for ISO 27001:2022, SOC 2 Type II, and GDPR compliance.

Execute Cross-System Workflows Automatically

Through Tekst, each event moves through an auditable coordination layer that abstracts manual re-typing, ensures data consistency, and scales automation safely across your enterprise systems.

Stage 1

Visibility

Connect Systems

Securely connects to Outlook, shared inboxes, portals, and voice channels - with short-lived inference, GDPR/PII compliance, and no data persistence.

Stage 2

Automation

Structure and Enrich Language

Parse every inbound message to extract entities, sentiment, and urgency. Deliver clean, standardized data objects directly into Salesforce for precise automation.

Stage 3

Intelligence

Process-Mine Workflows

Analyze message and case patterns across departments to uncover hidden process flows. Identify automation opportunities based on real operational data, not assumptions.

Stage 4

Autonomy

The self-improving enterprise

Tekst’s APA layer improves with every cycle — sharpening classification, routing, and decisions. Governed, auditable, and enterprise-ready.

Operational impact in weeks - not quarters

Enterprise AI model

Most AI models process words. Tekst processes meaning. By analyzing context, sentiment, intent, and multiple priorities in a single message, Tekst ensures that every email, ticket, or chat is categorized and routed with human-level understanding—at enterprise scale.

Language to Logic

Tekst doesn’t just track messages—it analyzes and transforms them into actionable insights. By detecting trends across 100% of emails, tickets, and chats, Tekst helps you pinpoint inefficiencies, measure team performance, and optimize workflows.

Scale your inbox operations with automation

1 shared inbox

250K

emails annually

200%

faster FRT

"Seamless shared inbox collaboration"

With Tekst, we transitioned from personal mailboxes to a shared inbox, significantly improving our email management and collaboration. Now, colleagues can easily assist each other, enhancing our customer service efficiency.

Sophie De Keer

Milcobel | FMCG

100,000

topics

+20

languages

3 weeks to ROl

“Finally useful insights in our traffic”

“Implementing Tekst provided us with instant insights into our email traffic and response times, transforming our customer service operations. The seamless integration with Outlook and PowerBI has been a game-changer for our team.”

Stefanie Standaert

Becton Dickinson | MedTech

3.2 million emails

90 accuracy

85%

auto-classification

“Tekst is great for routing large volumes”

“Managing millions of emails annually was a monumental task until we partnered with Tekst. Their AI-powered solution improved our email routing accuracy to 90% in just weeks, streamlining our operations and enhancing customer satisfaction.”

Christophe Lapeau

Securex | HR & Payroll

Tekst AI FAQs

Frequently asked questions

Still have questions?

Contact our team for tailored guidance on how Tekst can work for your enterprise.

Why does Tekst use artificial intelligence?

Tekst uses AI to help businesses manage their communications more efficiently. Tekst’s custom AI model streamlines & routes all incoming communication and automates complex processes & workflows, eliminating manual work and optimizing operations at scale. It analyzes context, intent, and business-specific language to process emails, tickets, and chats with precision. After labeling and routing messages, Tekst activates automated workflows to eliminate manual tasks and enhance efficiency. The AI learns from historical data, acronyms, and SKUs, adapting to your company’s structure for increasingly accurate automation.

How does Tekst enhance Salesforce Einstein?

Tekst extends the capabilities of Salesforce Einstein by handling complex workflows, large datasets, and multilingual processing with ease. It helps manage high-volume, intricate cases that Einstein alone may struggle with, ensuring smarter automation.mentation is quick and seamless. Tekst integrates with your existing tools like email or CRM, and within just a few days, it's fully set up to start improving your workflow by learning from your historical data.

Is company data safe with Tekst?

Yes. Tekst follows enterprise-grade security protocols and strict compliance regulations to ensure your company’s data remains protected. Tekst does not store or duplicate data; once processed, it is permanently deleted, ensuring full compliance with GDPR and other industry standards. More info can be found on https://trust.tekst.com/

What does Deep Context mean?

Deep Context is Tekst's ability to understand not just the words in a message, but the intent and priorities behind them. This allows the AI to route messages correctly, respond faster, and ensure your team has everything they need to act effectively.

What is Tekst’s pricing model?

Tekst offers flexible, volume-based pricing designed for enterprise scalability. Our “No Cure, No Pay” guarantee means you only pay when Tekst delivers measurable results. Contact our team for a tailored quote based on your business needs.