Agentic Process Automation
Power Salesforce up with an intelligent APA layer on top
More scalable, customizable, and accurate AI agents that automate your enterprise business processes. No complexity.
Trusted by Fortune Global 500 corporations and large enterprises
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Make Salesforce more connected, contextual, and complete
Amplify the impact of your Salesforce investment
Standardize data at the source
Salesforce receives inconsistent inputs from inboxes. Tekst cleans and structures every message before it enters your CRM.
Automate what starts outside Salesforce
Most requests begin in email. Tekst captures, classifies, and routes them automatically across systems - no manual triage.
Customize LLMs with built-in guardrails
Generic models flatten at 60–70% accuracy on payroll tasks. Tekst trains on your data to reach 90–95% while maintaining audibility and control.
Scale automation with governance
Disconnected automations create risk. Tekst provides audit trails, compliance controls, and feedback loops for safe, enterprise-wide scale.
“Tekst’s AI-powered solution improved our email routing accuracy to 90% in just weeks, streamlining our operations and enhancing customer satisfaction.”
Christophe Lapeau
HR & Payroll
Tekst VS Agentforce
Extend
end-to-end with Tekst,
beyond what another native add-on can cover.
Cross-System Integration
Accuracy
Process Intelligence
Implementation Speed
Lock-in
Works across email, ERP, CRM, ticketing & shared inboxes
Company-trained LLMs tuned to your operations
Built-in Conversation & Process Mining
Live in 4 weeks, no migration or heavy IT lift
Platform agnostic
Works primarily inside Salesforce
Generic CRM-focused AI models
Not available
Longer rollout inside Salesforce environment
Tied to Salesforce ecosystem
Accuracy
+ 90% accuracy (proven at SD Worx PoC, payroll-specific categories)
60–70% (generic solution, impossible to perform consistent in complex environments)
Conversation & Process Mining
Proprietary IP, Tekst discovers new automations across inbox/chat/docs/platforms
Not possible
Cross-platform Integration
Works across Salesforce, ServiceNow, SAP..
Locked to own ecosystem (1 platform only, no cross-platform functionality without custom builds)
Platform Model
Runs on top of existing tools, no migration, no lock-in, makes other tools run smoother/structured
Requires consolidation into Salesforce/ServiceNow stack
Model Fine-tuning & Customizability
Payroll-specific customizability (employee IDs, CLA codes, wage types) → 90–95% precision
Generic LLMs (60–70%, no further domain depth)
Scroll to see why Tekst wins
Enterprise-grade security
Tekst ensures full compliance with GDPR and industry standards. It never stores or duplicates data - once processed, it’s permanently deleted. It is independently audited and certified for ISO 27001:2022, SOC 2 Type II, and GDPR compliance.
Enterprise AI model
Most AI models process words. Tekst processes meaning. By analyzing context, sentiment, intent, and multiple priorities in a single message, Tekst ensures that every email, ticket, or chat is categorized and routed with human-level understanding—at enterprise scale.
Automation, your way
Tekst learns from your company’s data and real-time interactions to automate tasks with precision. From intelligently routing messages to triggering actions across systems, Tekst adapts to workflows—eliminating inefficiencies without disrupting operations.
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Extend Salesforce into enterprise automation
1
shared inbox
250K
emails annually
200%
faster FRT
"Seamless shared inbox collaboration"
With Tekst, we transitioned from personal mailboxes to a shared inbox, significantly improving our email management and collaboration. Now, colleagues can easily assist each other, enhancing our customer service efficiency.
Sophie De Keer
Milcobel | FMCG
1
shared inbox
250K
emails annually
200%
faster FRT
"Seamless shared inbox collaboration"
With Tekst, we transitioned from personal mailboxes to a shared inbox, significantly improving our email management and collaboration. Now, colleagues can easily assist each other, enhancing our customer service efficiency.
Sophie De Keer
Milcobel | FMCG
100,000
topics
+20
languages
3
weeks to ROl
“Finally useful insights in our traffic”
“Implementing Tekst provided us with instant insights into our email traffic and response times, transforming our customer service operations. The seamless integration with Outlook and PowerBI has been a game-changer for our team.”
Stefanie Standaert
Becton Dickinson | MedTech
100K
topics
+20
languages
3
weeks to ROl
“Finally useful insights in our traffic”
“Implementing Tekst provided us with instant insights into our email traffic and response times, transforming our customer service operations. The seamless integration with Outlook and PowerBI has been a game-changer for our team.”
Stefanie Standaert
Becton Dickinson | MedTech
3.2
million emails
90
accuracy
85%
auto-classification
“Tekst is great for routing large volumes”
“Managing millions of emails annually was a monumental task until we partnered with Tekst. Their AI-powered solution improved our email routing accuracy to 90% in just weeks, streamlining our operations and enhancing customer satisfaction.”
Christophe Lapeau
Securex | HR & Payroll
3.2
million emails
90
accuracy
85%
auto-classification
“Tekst is great for routing large volumes”
“Managing millions of emails annually was a monumental task until we partnered with Tekst. Their AI-powered solution improved our email routing accuracy to 90% in just weeks, streamlining our operations and enhancing customer satisfaction.”
Christophe Lapeau
Securex | HR & Payroll
1
shared inbox
250K
emails annually
200%
faster FRT
"Seamless shared inbox collaboration"
With Tekst, we transitioned from personal mailboxes to a shared inbox, significantly improving our email management and collaboration. Now, colleagues can easily assist each other, enhancing our customer service efficiency.
Sophie De Keer
Milcobel | FMCG
100,000
topics
+20
languages
3
weeks to ROl
“Finally useful insights in our traffic”
“Implementing Tekst provided us with instant insights into our email traffic and response times, transforming our customer service operations. The seamless integration with Outlook and PowerBI has been a game-changer for our team.”
Stefanie Standaert
Becton Dickinson | MedTech
3.2
million emails
90
accuracy
85%
auto-classification
“Tekst is great for routing large volumes”
“Managing millions of emails annually was a monumental task until we partnered with Tekst. Their AI-powered solution improved our email routing accuracy to 90% in just weeks, streamlining our operations and enhancing customer satisfaction.”
Christophe Lapeau
Securex | HR & Payroll
Start automating your inbox
See how Tekst classifies, routes, and activates workflows automatically. No more manual triage.
Tekst AI FAQs
Frequently asked questions
Why does Tekst use artificial intelligence?
Tekst uses AI to help businesses manage their communications more efficiently. Tekst’s custom AI model streamlines & routes all incoming communication and automates complex processes & workflows, eliminating manual work and optimizing operations at scale. It analyzes context, intent, and business-specific language to process emails, tickets, and chats with precision. After labeling and routing messages, Tekst activates automated workflows to eliminate manual tasks and enhance efficiency. The AI learns from historical data, acronyms, and SKUs, adapting to your company’s structure for increasingly accurate automation.
How does Tekst enhance Salesforce Einstein?
Tekst extends the capabilities of Salesforce Einstein by handling complex workflows, large datasets, and multilingual processing with ease. It helps manage high-volume, intricate cases that Einstein alone may struggle with, ensuring smarter automation.mentation is quick and seamless. Tekst integrates with your existing tools like email or CRM, and within just a few days, it's fully set up to start improving your workflow by learning from your historical data.
Is company data safe with Tekst?
Yes. Tekst follows enterprise-grade security protocols and strict compliance regulations to ensure your company’s data remains protected. Tekst does not store or duplicate data; once processed, it is permanently deleted, ensuring full compliance with GDPR and other industry standards. More info can be found on https://trust.tekst.com/
What does Deep Context mean?
Deep Context is Tekst's ability to understand not just the words in a message, but the intent and priorities behind them. This allows the AI to route messages correctly, respond faster, and ensure your team has everything they need to act effectively.
What is Tekst’s pricing model?
Tekst offers flexible, volume-based pricing designed for enterprise scalability. Our “No Cure, No Pay” guarantee means you only pay when Tekst delivers measurable results. Contact our team for a tailored quote based on your business needs.