What is Shared Inbox Management and how does Tekst improve it?

Shared Inbox Management involves coordinating team communication in shared email accounts. Tekst automates this by categorizing, routing, and assigning ownership of messages, ensuring every email is handled efficiently and no request is missed.

How does Tekst’s AI handle high-volume shared inboxes?

Tekst automatically detects intent, urgency, and topic across thousands of messages. It applies custom routing rules and integrates directly with CRMs, turning Shared Inbox Management into an intelligent, automated workflow rather than a manual sorting task.

What is Agentic Process Automation and how does Tekst use it?

Agentic Process Automation (APA) uses AI agents to autonomously execute complex, multi-step tasks. Tekst applies APA to connect inboxes, CRMs, and ERPs, enabling adaptive automation that interprets context, makes decisions, and acts intelligently — without rigid rules or manual oversight.

Shared Inbox Automation

Automate what Outlook can't.

Tekst turns shared inboxes into intelligent workflows— using AI to structure, classify, and route every message automatically across teams and systems.

Trusted by Fortune Global 500 corporations

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+90%

Automation of repetitive inbound workflows

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+1000

Fully automated enterprise use cases

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10x

Faster resolution time

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ROI in weeks, not quarters

Put your Outlook Shared Inbox on Autopilot.

Gain full visibility across inboxes

No more blind spots. Tekst connects to Outlook or Gmail shared inboxes and gives teams a unified view of every request, conversation, and SLA — all structured and searchable in real time.

Automate triage and routing

Tekst classifies each message by topic, urgency, and customer — automatically routing it to the right person or system. From "orders" to "support" your inbox runs itself.

Zero change management Circus.

Teams keep working in their same inbox and systems. Tekst layers intelligence on top without forcing new tool adoption or requiring months of training and reorganization.

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Stay compliant, consistent, and in control

Every action is logged, every message auditable. Tekst enforces SLAs, supports handovers, and ensures no email ever slips through the cracks.

“Tekst’s AI-powered solution improved our email routing accuracy to 90% in just weeks, streamlining our operations and enhancing customer satisfaction.”

Christophe Lapeau

HR & Payroll

Enterprise-grade security.

Tekst ensures full compliance with GDPR and industry standards. It never stores or duplicates data - once processed, it’s permanently deleted. It is independently audited and certified for ISO 27001:2022, SOC 2 Type II, and GDPR compliance.

Highest accuracy in the market

The 4 Stages to Transform Shared Inbox Management with Tekst

Through Tekst, each event moves through an auditable coordination layer that abstracts manual re-typing, ensures data consistency, and scales automation safely across your enterprise systems.

Stage 1

Visibility

See what Salesforce can't

See every message, everywhere. Tekst connects to all shared inboxes and portals to centralize customer communication. It structures unstructured data — from emails, PDFs — into one clear view of what's happening across your organization.

Stage 2

Automation

Automate end-to-end

Let the inbox run itself. Tekst classifies and routes incoming messages automatically, detects duplicates, and prioritizes urgent cases. It integrates directly with your CRM, ERP, or ticketing system — so repetitive triage and copy-paste disappear.

Stage 3

Intelligence

See what Salesforce can't

Spot patterns before they become problems. Tekst analyzes inbox activity to identify recurring issues, peak times, and process bottlenecks. Managers gain live insights into workload distribution, performance, and SLA adherence.

Stage 4

Autonomy

The self-improving enterprise

Create a self-improving inbox. Tekst's Agentic Process Automation layer learns from every conversation — adapting routing, response templates, and workflows automatically. The more it runs, the smarter it gets.

How Tekst automates back-office work. And more.

Get a quick look at how your inbox should look like.

Still have questions?

Contact our team for tailored guidance on how Tekst can work for your enterprise.

Tekst AI FAQs

Scale your inbox operations with automation

Why does Tekst use artificial intelligence?

Tekst uses AI to help businesses manage their communications more efficiently. Tekst’s custom AI model streamlines & routes all incoming communication and automates complex processes & workflows, eliminating manual work and optimizing operations at scale. It analyzes context, intent, and business-specific language to process emails, tickets, and chats with precision. After labeling and routing messages, Tekst activates automated workflows to eliminate manual tasks and enhance efficiency. The AI learns from historical data, acronyms, and SKUs, adapting to your company’s structure for increasingly accurate automation.

How does Tekst enhance Salesforce Einstein?

Tekst extends the capabilities of Salesforce Einstein by handling complex workflows, large datasets, and multilingual processing with ease. It helps manage high-volume, intricate cases that Einstein alone may struggle with, ensuring smarter automation.mentation is quick and seamless. Tekst integrates with your existing tools like email or CRM, and within just a few days, it's fully set up to start improving your workflow by learning from your historical data.

Is company data safe with Tekst?

Yes. Tekst follows enterprise-grade security protocols and strict compliance regulations to ensure your company’s data remains protected. Tekst does not store or duplicate data; once processed, it is permanently deleted, ensuring full compliance with GDPR and other industry standards. More info can be found on https://trust.tekst.com/

What does Deep Context mean?

Deep Context is Tekst's ability to understand not just the words in a message, but the intent and priorities behind them. This allows the AI to route messages correctly, respond faster, and ensure your team has everything they need to act effectively.

What is Tekst’s pricing model?

Tekst offers flexible, volume-based pricing designed for enterprise scalability. Our “No Cure, No Pay” guarantee means you only pay when Tekst delivers measurable results. Contact our team for a tailored quote based on your business needs.