Shared Inbox

Automate what Outlook can't

Tekst turns shared inboxes into intelligent workflows — structuring, prioritizing, and routing every message automatically across teams and systems.

Trusted by Fortune Global 500 corporations and Europe’s top enterprises.

+90%

Automation of repetitive inbound workflows

150

Fully automated enterprise use cases

Faster resolution time

ROI in weeks, not quarters

Make shared inboxes faster, clearer, and more reliable

Gain full visibility across inboxes

No more blind spots. Tekst connects to Outlook or Gmail shared inboxes and gives teams a unified view of every request, conversation, and SLA — all structured and searchable in real time.

Automate triage and routing

Tekst classifies each message by topic, urgency, and customer — automatically routing it to the right person or system. From "orders" to "support" your inbox runs itself.

Surface hidden trends and bottlenecks

Measure response times, workload peaks, and recurring issues. Tekst's analytics layer helps you understand where your process breaks — and how to fix it.

Stay compliant, consistent, and in control

Every action is logged, every message auditable. Tekst enforces SLAs, supports handovers, and ensures no email ever slips through the cracks.

Enterprise-grade security

Tekst ensures full compliance with GDPR and industry standards. It never stores or duplicates data - once processed, it’s permanently deleted. It is independently audited and certified for ISO 27001:2022, SOC 2 Type II, and GDPR compliance.

Highest accuracy in the market

The 4 Stages to Transform Shared Inbox Management with Tekst

Through Tekst, each event moves through an auditable coordination layer that abstracts manual re-typing, ensures data consistency, and scales automation safely across your enterprise systems.

Stage 1

Visibility

See what Salesforce can't

See every message, everywhere. Tekst connects to all shared inboxes and portals to centralize customer communication. It structures unstructured data — from emails, PDFs — into one clear view of what's happening across your organization.

Stage 2

Automation

Automate end-to-end

Let the inbox run itself. Tekst classifies and routes incoming messages automatically, detects duplicates, and prioritizes urgent cases. It integrates directly with your CRM, ERP, or ticketing system — so repetitive triage and copy-paste disappear.

Stage 3

Intelligence

See what Salesforce can't

Spot patterns before they become problems. Tekst analyzes inbox activity to identify recurring issues, peak times, and process bottlenecks. Managers gain live insights into workload distribution, performance, and SLA adherence.

Stage 4

Autonomy

See what Salesforce can't

Create a self-improving inbox. Tekst's Agentic Process Automation layer learns from every conversation — adapting routing, response templates, and workflows automatically. The more it runs, the smarter it gets.

Operational impact in weeks - not quarters

Language to Logic

Tekst doesn’t just track messages—it analyzes and transforms them into actionable insights. By detecting trends across 100% of emails, tickets, and chats, Tekst helps you pinpoint inefficiencies, measure team performance, and optimize workflows.

Automation, your way

Tekst learns from your company’s data and real-time interactions to automate tasks with precision. From intelligently routing messages to triggering actions across systems, Tekst adapts to workflows—eliminating inefficiencies without disrupting operations.

Scale your inbox operations with automation

1 shared inbox

250K

emails annually

200%

faster FRT

"Seamless shared inbox collaboration"

With Tekst, we transitioned from personal mailboxes to a shared inbox, significantly improving our email management and collaboration. Now, colleagues can easily assist each other, enhancing our customer service efficiency.

Sophie De Keer

Milcobel | FMCG

100,000

topics

+20

languages

3 weeks to ROl

“Finally useful insights in our traffic”

“Implementing Tekst provided us with instant insights into our email traffic and response times, transforming our customer service operations. The seamless integration with Outlook and PowerBI has been a game-changer for our team.”

Stefanie Standaert

Becton Dickinson | MedTech

3.2 million emails

90 accuracy

85%

auto-classification

“Tekst is great for routing large volumes”

“Managing millions of emails annually was a monumental task until we partnered with Tekst. Their AI-powered solution improved our email routing accuracy to 90% in just weeks, streamlining our operations and enhancing customer satisfaction.”

Christophe Lapeau

Securex | HR & Payroll

Tekst AI FAQs

Frequently asked questions

Still have questions?

Contact our team for tailored guidance on how Tekst can work for your enterprise.

Why does Tekst use artificial intelligence?

Tekst uses AI to help businesses manage their communications more efficiently. Tekst’s custom AI model streamlines & routes all incoming communication and automates complex processes & workflows, eliminating manual work and optimizing operations at scale. It analyzes context, intent, and business-specific language to process emails, tickets, and chats with precision. After labeling and routing messages, Tekst activates automated workflows to eliminate manual tasks and enhance efficiency. The AI learns from historical data, acronyms, and SKUs, adapting to your company’s structure for increasingly accurate automation.

How does Tekst enhance Salesforce Einstein?

Tekst extends the capabilities of Salesforce Einstein by handling complex workflows, large datasets, and multilingual processing with ease. It helps manage high-volume, intricate cases that Einstein alone may struggle with, ensuring smarter automation.mentation is quick and seamless. Tekst integrates with your existing tools like email or CRM, and within just a few days, it's fully set up to start improving your workflow by learning from your historical data.

Is company data safe with Tekst?

Yes. Tekst follows enterprise-grade security protocols and strict compliance regulations to ensure your company’s data remains protected. Tekst does not store or duplicate data; once processed, it is permanently deleted, ensuring full compliance with GDPR and other industry standards. More info can be found on https://trust.tekst.com/

What does Deep Context mean?

Deep Context is Tekst's ability to understand not just the words in a message, but the intent and priorities behind them. This allows the AI to route messages correctly, respond faster, and ensure your team has everything they need to act effectively.

What is Tekst’s pricing model?

Tekst offers flexible, volume-based pricing designed for enterprise scalability. Our “No Cure, No Pay” guarantee means you only pay when Tekst delivers measurable results. Contact our team for a tailored quote based on your business needs.