Process fragmentation invisible in SAP
How 4,514 orders produced 1,314 unique process paths, and why traditional ERP reporting makes this invisible until it becomes a customer complaint.
Everything that happens between your customer's email and your ERP entry is finally visible.
Most OTIF breaches do not start in the ERP. They start in the inbox. This audit shows exactly where, how long each delay costs, and what fixing the highest-impact bottleneck saves.
Not a benchmark. A real audit on real order data, sanitized but not simplified, with specific recommendations and expected savings per fix.
How 4,514 orders produced 1,314 unique process paths, and why traditional ERP reporting makes this invisible until it becomes a customer complaint.
Six bottlenecks mapped with median duration, case volume, and downstream impact. The Technical Spec loop alone adds 14h 9m per return cycle.
How Tekst classifies every order topic, language, and business unit automatically, and what that means for routing accuracy before any automation runs.
What to fix first, what each fix saves, and the configuration change required. Including 300 planner hours recovered from automating one process.