Process intelligence for SAP order management
Your orders start in Outlook. SAP sees half the story.
Every order email, delivery change, and technical spec request that arrives in your inbox is invisible to SAP, and to every process mining tool connected to it. Tekst maps what actually happens between inbox and ERP, then shows you where the delays live.
The world’s leading enterprises can now automate with confidence.
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The SAP blind spot
SAP tells you what was entered. Not what happened before that.
60% of your order process lives in inboxes - before a single field is typed into SAP. That's where the real OTIF failures start. And where every traditional process mining tool stops looking.
81.2%
OTIF rate - already behind target
In the client audit, nearly 1 in 5 orders missed the on-time in-full target. The root cause wasn't shipping or production, it was a rework loop that started in the inbox, before SAP ever saw the order.
1,314
Unique order paths for 4,514 orders
No two orders followed the same route. That level of fragmentation makes SLA tracking structurally unreliable. You're not failing on execution, you're failing on process architecture.
21.5%
Of all orders owned by one planner
Planner A handled 21.5% of every tagged order. The top three planners together covered 48% of total volume. That concentration risk doesn't appear in any SAP dashboard.
14h 9m
Added per technical spec rework cycle
When an order arrives without complete technical data, it bounces between inbox and SAP repeatedly. Each bounce adds 14+ hours. The fix takes less than a week to implement once you know the problem.
Discover the power of Tekst
"We had SAP Signavio running. It showed us the ERP steps perfectly. It couldn't explain why 25% of orders were already late before they were even created in the system. The delay was in the inbox, and we had no visibility there."
Inside the report
A real enterprise audit. Full detail. No demo.
What you'll download is the actual analysis delivered to an enterprise client running SAP across four Benelux order desks.
SECTION 01
Executive summary & process overview
OTIF rate, total order volume, lead time performance, unique variant count. The one-page brief your COO needs to approve action — with four mailbox integrations documented.
Section 02
Process map & variant analysis
Every path an order actually took from first inbox touch through SAP confirmation to shipping logistics. The top 5 variants, the long tail, the rework loops — all mapped and timed.
Section 03
Bottleneck analysis & workload distribution
Named transitions, timed to the minute. Credit hold to order release: 2-day median. Technical spec review: 14h per cycle. Planner workload concentration with individual agent breakdown.
Section 04
Prioritized recommendations with ROI
Five fixes. Each rated High / Medium. Each with: the problem, the intervention, the expected impact, and the effort required. Built to present to your CFO or Head of IT for sign-off.
Section 05
AI model predictions & connected integrations
The classification model covering language, topic, and business unit — across Standard Orders, Rush Orders, Technical Inquiries, Price Mismatches, and 8 more categories.
Why not SAP Build, Celonis, or other tools?
Process mining without execution is an expensive dashboard.
SAP's native tools automate within the ERP. Tekst automates the gap between your inbox and the ERP, which is where the actual manual work, and the actual delays live.
Capability
Reads from Outlook inbox
Maps inbox → SAP flow
Time to first insight
Connects to SAP S/4HANA & ECC
AI agents execute actions
Free process audit before commitment
Typical implementation cost
Native integration
Core capability
1 week
Yes
End-to-end
Always included
$
SAP Build / Intelligent RPA
SAP-only
---
2–4 months
Native
RPA bots (brittle)
---
$$$
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/
ERP logs only
---
4–6 months
Via connectors
Visibility only
---
$$$
Time to Value
When do you see real ROI?
1 week
no data warehouse needed
no data warehouse needed
6 month
data modeling required
data modeling required
Primary Focus
What do you actually get?
Visibility + Execution
Visibility only
Infrastructure
What IT lift is required?
Lightweight integrations
Heavy data ingestion
Automation
Does it actually do the work?
Built-in agentic automation
Insights only, no execution
Pricing
Total cost of ownership
$
$$$
Scroll to see why Tekst wins
Free download
Download the order-to-cash audit report
Full process map with 1,314 unique order variants
6 bottleneck transitions timed to the minute
5 recommendations with ROI estimates included
Planner workload distribution & concentration risk
No demo required · No sales call
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See what's actually happening in your Salesforce inbox pipeline
The same issues we found in ACME are likely sitting in your inbox right now. Talk to an expert or download the sample report before it costs you.
Don’t Leave Without This
Get a full Process Intelligence Audit Report to see where exactly improvements and automation opportunities exist, delivered in under a week.
Process variant map
Bottleneck scoring
Agent workload data
SLA breach analysis
ROI - ranked automation wins
Actionable recommendations
