According to a 2026 McKinsey report, 60% of enterprise processes start in the messiest of places: the inbox. Whether it’s an order request, a support ticket, or a pricing inquiry — it lands as unstructured data. And from there, your teams are left stitching together systems, files, and workflows just to get the job done.That’s where Tekst comes in. In this recorded webinar, our product experts walk you through how Tekst acts as the intelligent automation layer between emails, tickets, and files — and the structured systems your business relies on, like ERP, WMS, or CRM.

🎯 What you’ll learn:

  • How Tekst’s Conversation Mining engine turns unstructured messages into structured workflows
  • How shared inboxes become process powerhouses (triage, mail-to-case, order handling, and more)
  • How customers use Tekst to automate at scale without disrupting their stack
  • What’s next on our roadmap, including our Outlook App and Process Mining module

📦 New features previewed:

  • Suggested Tags – Automatically categorize messages with smart tagging
  • Outlook Add-in – Validate tags, trigger automations, and access attachments without leaving your Outlook inbox
  • Process Mining – Visualize and improve how work flows across your systems

If you’re in ops, IT, or customer service and tired of drowning in repetitive email work — this one’s for you.

Other blog you might like
The story of our name: Tekst.ai

Tekst.ai’s name reflects our commitment to multilingual AI and revolutionizing customer support. Dive into the story behind our Dutch-rooted, AI-first identity.

3 techniques to reduce backlog

Struggling with support backlog? Learn how AI-powered self-service, automatic ticket routing, and actionable reporting can streamline workflows and boost efficiency.

Transforming Retail Customer Support with AI: Opportunities and Challenges

Transforming retail: AI enhances customer support with instant responses, tailored experiences, and efficient inventory management while addressing key challenges.

Get AI into your operations

Discover the impact of AI on your enterprise. We're here to help you get started.

Talk to our experts
Name Surname
Automation Engineer @ Tekst