Outlook shared inbox automation
AI that instantly sorts, labels, and directs every email to the right place
Manually assigning cases—or relying on rigid, rule-based workflows—leads to bottlenecks, delays, and misrouted issues. Make shared inbox management less work with Tekst’s custom enterprise AI model that seamlessly integrates with Microsoft Outlook. Tekst automates email labeling and case routing, ensuring every request reaches the right department, specialist, or workflow instantly.
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AI-driven email sorting & intelligent routing
Tekst automates email classification, prioritization, and routing within Microsoft Outlook shared inboxes, eliminating manual triage and response delays. By analyzing content, urgency, and historical resolution data, Tekst ensures that critical inquiries are flagged and assigned immediately, while lower-priority messages are efficiently queued. This enables faster response times, optimized workload distribution, and reduced risk of missed emails.
Collaborative workflows & real-time visibility
Tekst transforms shared inboxes into structured, collaborative workspaces, eliminating duplicate work and miscommunication. Every email is automatically tagged, categorized, and assigned to the right team member, ensuring seamless coordination. Automated tracking and real-time insights provide complete visibility into inbox activity, so no request is ever overlooked.
Seamless integration with Outlook, CRM & ticketing tools
Tekst integrates natively with Microsoft Outlook, ensuring a smooth, automated workflow without disrupting existing processes. Emails can be linked to CRM systems like Salesforce, ticketing tools like Zendesk, and enterprise platforms for full visibility. Tekst eliminates manual data entry, enhances reporting accuracy, and reduces administrative workload—allowing teams to focus on high-value tasks.
“Managing millions of emails annually was a monumental task until we partnered with Tekst. Their AI-powered solution improved our email routing accuracy to 90% in just weeks, streamlining our operations and enhancing customer satisfaction.”
