Turn complaints into quick resolutions
AI that sorts, escalates, and resolves complaints
Tekst transforms complaint management with AI-powered automation, ensuring every issue is categorized, routed, and resolved instantly. By reducing delays, improving accuracy, and maintaining compliance, Tekst helps businesses deliver faster resolutions, happier customers, and stronger regulatory adherence.
Learn more about what Tekst can do
Discover the impact of AI on your enterprise. Whether you're exploring automation or ready to optimize at scale, our experts are here to help—no jargon, just real solutions.
AI-powered complaint triage for faster resolutions
Tekst analyzes complaint content, sentiment, and urgency to categorize and prioritize cases in real-time. High-priority issues are escalated instantly, while routine complaints receive automated responses or deflection workflows.
Ensure compliance & maintain Customer trust
When issues arise, trust is everything. Tekst safeguards your reputation by ensuring every complaint is logged, tracked, and resolved with full compliance. With airtight documentation and automated workflows, no case slips through the cracks—so you can focus on delivering confidence and accountability when it matters most.
Scale your business without increasing the workload
As your business grows, so will your inbox. Tekst adapts to increasing complaint volumes, allowing enterprises to manage high caseloads without sacrificing response time or service quality.
“Managing millions of emails annually was a monumental task until we partnered with Tekst. Their AI-powered solution improved our email routing accuracy to 90% in just weeks, streamlining our operations and enhancing customer satisfaction.”
