End-to-end enterprise automation for Email to Case.
Email to Case, solved.
Salesforce can log a case from an email, but it doesn’t understand what to do next. Tekst adds intelligence and execution on top of your Salesforce case workflows and easily connects with other systems. So teams spend less time tagging, routing, and replying and more time solving.
Native integration with Salesforce
Tekst plugs into Salesforce and updates cases in real-time. No new interface, no sync delays — just smoother workflows on top of your CRM.
Tekst uses AI to extract meaning from full email threads, attachments, and tone — so your routing and response logic reflects the real world.
Understands email context, not just metadata
Triage at scale, without new headcount
Tekst helps CX teams handle higher volumes without compromising SLAs or agent sanity.
competitive advantage
A custom-trained AI model built on your company’s data, workflows, and expertise—continuously learning and optimizing to improve efficiency at scale.
Your company retains full ownership and control of its data. Tekst processes information in real-time, ensuring enterprise-level security, compliance, and trust.
No change management required. Tekst integrates directly into your company’s existing tools and systems, keeping operations smooth, efficient, and scalable.
“Managing millions of emails annually was a monumental task until we partnered with Tekst. Their AI-powered solution improved our email routing accuracy to 90% in just weeks, streamlining our operations and enhancing customer satisfaction.”
Powering next-gen enterprise operations
Big claims are easy. Real impact is what matters. Tekst doesn’t just promise efficiency—we turn "where did that message go?" into "already handled."
Learn more about what Tekst can do
Discover the impact of AI on your enterprise. Whether you're exploring automation or ready to optimize at scale, our experts are here to help—no jargon, just real solutions.