Know where to focus on.
AI-driven case prioritization
Not all cases require immediate attention, but manually sorting through urgent and non-urgent requests slows teams down.. Tekst automatically prioritizes cases based on urgency, impact, and predefined rules, ensuring that high-priority cases get resolved first.
Learn more about what Tekst can do
Discover the impact of AI on your enterprise. Whether you're exploring automation or ready to optimize at scale, our experts are here to help—no jargon, just real solutions.
Urgency detection with deep context
Tekst analyzes case content, sentiment, and historical data to accurately assign priority levels—helping teams respond faster to high-impact issues. Our AI continuously learns from past interactions, refining urgency detection based on real-world patterns and company-specific language.
Optimize workloads & resource allocation
By automatically sorting cases by priority, Tekst ensures that teams focus on what matters most—reducing backlog, improving service levels, and preventing SLA breaches. This ensures higher efficiency and stronger customer relationships.
Customize your Tekst AI
Every industry has unique case-handling priorities. Tekst adapts to your workflows and predefined escalation rules, ensuring the right cases reach the right teams at the right time.
“Managing millions of emails annually was a monumental task until we partnered with Tekst. Their AI-powered solution improved our email routing accuracy to 90% in just weeks, streamlining our operations and enhancing customer satisfaction.”
