Smarter Case Management. Faster Resolutions.
Case Classification Automation
Manually sorting cases is slow, error-prone, and costly, leading to delays, misrouted requests, and operational bottlenecks. Tekst automates case classification by instantly analyzing and tagging each case with the correct category—ensuring faster resolution, improved accuracy, and optimized workload distribution.
Learn more about what Tekst can do
Discover the impact of AI on your enterprise. Whether you're exploring automation or ready to optimize at scale, our experts are here to help—no jargon, just real solutions.
Eliminate manual sorting & speed up resolutions
Tekst’s AI-powered classification eliminates the need for manual sorting by identifying, tagging, and prioritizing cases instantly. This allows teams to focus on solving issues instead of processing tickets, improving response times and efficiency.
Reduce errors & strengthen compliance
Misclassified cases can create compliance risks, financial losses, and operational inefficiencies. Tekst ensures precise, automated categorization, reducing human error and improving adherence to industry regulations—especially in highly regulated sectors like finance and healthcare.
Scale operations without adding overhead
Tekst enables enterprises to scale case management without increasing headcount. Automated classification allows teams to manage higher volumes effortlessly, ensuring faster processing, improved accuracy, and a better customer experience.
“Managing millions of emails annually was a monumental task until we partnered with Tekst. Their AI-powered solution improved our email routing accuracy to 90% in just weeks, streamlining our operations and enhancing customer satisfaction.”
