Get the message.
Every time.
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Implementing AI should be a celebration, not a nightmare
Tekst's purpose-built AI analyses, labels, reroutes and automates incoming customer requests. We combine cutting-edge language models with deep process insight to transform your email traffic into structured, actionable data, without disrupting your teams or current platforms.
Before Tekst starts working its magic, we take time to learn.
We comb through all your historical data, whether it’s emails, chats, tickets, orders or any other source. The AI model learns the language of your business, including multiple languages, acronyms, SKUs etc. Based on that it maps out the unique structure of your organization.
Once we’ve structured your data, we give you full visibility into your operations. How many messages are incoming orders? Complaints? How fast are your teams responding? You’ll see all of it - down to the details like response times across countries or agents - and connect it directly to your reporting platforms like PowerBI.
Now that you have full visibility, you can begin automating tasks. From order intake to complaint processing, Tekst handles the complexity with ease - we like to say we not only read the message, we read between the lines. Our system breaks down each message, even if it's handling multiple requests in one email.
What’s the result? On average, you save about 15 minutes per order per agent, and your team works smarter, not harder.
In just 6 weeks, we’ll have Tekst fully integrated and trained, ready to automate and optimize your critical workflows.
By continuously incorporating more data and feedback, these models significantly improve over time.
Ready to learn more?
Tekst makes your conversations actionable. And with our volume-based pricing, you can scale at your own pace.Check out our pricing page for more info.
