Intelligent email routing for high-volume teams

Seamless email workflows for high-volume operations

Talk to Tekst
Enterprise use cases

Shared inboxes are often overwhelmed with thousands of emails daily, making it difficult for teams to track, prioritize, and respond to messages. Tekst’s enterprise AI automates inbox management, instantly categorizing, prioritizing, and routing emails to the right teams.

Customer service teams
Automatically categorize and assign emails based on priority and topic.
Logistics & supply chain
Route shipment inquiries and supplier communications to the right team.
Retail & e-commerce
Manage order changes, returns, and support requests effortlessly and at scale.

AI-powered email sorting & routing

Tekst’s context-aware AI analyzes content, urgency, and historical data to classify and route emails instantly. Critical messages are prioritized and assigned immediately, while routine inquiries are efficiently queued—eliminating manual triage and delays.

Tekst automates inbox workflows, reduces clutter, and prevents message duplication, ensuring teams always have a clear, structured view of incoming requests. Every email is tagged, categorized, and assigned to the right person—so teams can focus on resolving issues, not sorting emails.

Improved collaboration & real-time visibility

Seamless integration with CRM & ticketing systems

Tekst connects directly with Salesforce, Zendesk, Outlook, and enterprise systems, automating email processing without disrupting existing workflows. Every interaction is logged, linked, and tracked, reducing administrative workload and ensuring full visibility into customer communications.

Turn your back-office in a
competitive advantage
AI built for your business

A custom-trained AI model built on your company’s data, workflows, and expertise—continuously learning and optimizing to improve efficiency at scale.

Enterprise-grade security & compliance

Your company retains full ownership and control of its data. Tekst processes information in real-time, ensuring enterprise-level security, compliance, and trust.

Seamless integration

No change management required. Tekst integrates directly into your company’s existing tools and systems, keeping operations smooth, efficient, and scalable.

Top use cases for process automation
AI-powered solutions for real-world operations
“Their AI-powered solution improved our email routing accuracy to 90%”

“Managing millions of emails annually was a monumental task until we partnered with Tekst. Their AI-powered solution improved our email routing accuracy to 90% in just weeks, streamlining our operations and enhancing customer satisfaction.”

Christophe Lapeau
Product Owner at Securex
Case & incident management
View all use cases

Powering next-gen enterprise operations

Big claims are easy. Real impact is what matters. Tekst doesn’t just promise efficiency—we turn "where did that message go?" into "already handled."

Talk to our team
Food
Milcobel is one of Belgium's largest dairy cooperatives, delivering high-quality dairy products like milk powders, mozzarella, cheese, and ice cream to B2B customers globally. Milcobel generated a revenue of €1.5 billion, with over 1,800 global employees and millions of cows. Switched from personal inboxes to using 1 shared inbox, integrated with Outlook and SAP‍.
HR Services
Securex provides comprehensive HR services, from social secretariats and entrepreneurial support to prevention services.
Medtech
Becton Dickinson (BD) is a global medical technology leader that manufactures and sells medical devices to hospitals, laboratories, and healthcare institutions worldwide. With a vast network of customers, BD faces the ongoing challenge of delivering exceptional service while managing an enormous volume of support requests.

Learn more about what Tekst can do

Discover the impact of AI on your enterprise. Whether you're exploring automation or ready to optimize at scale, our experts are here to help—no jargon, just real solutions.

Talk to our experts
Name Surname
Automation Engineer @ Tekst