AI-powered case creation for faster, more accurate workflows
Seamless case creation in Salesforce
Manually or semi-automated logging cases in Salesforce wastes valuable time, increases errors, and slows down resolution times. Tekst automates case creation by extracting key details from emails, chats, and documents, ensuring that every case is generated instantly, accurately, and with structured data.
Learn more about what Tekst can do
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Faster case processing & SLA compliance
By automating case creation, Tekst enables agents to focus on solving issues rather than logging them. With cases generated instantly, response times shrink, resolutions speed up, and customer satisfaction improves—while keeping SLA commitments on track.
Seamless integration with Salesforce
Tekst works within Salesforce to streamline workflows, linking cases to relevant customer records, contacts, and structured data. This gives agents a complete picture without having to search manually.
AI-driven case classification & routing
Tekst automatically identifies key case details—customer, issue type, priority, and attachments—before creating structured cases in Salesforce CRM. This ensures every case is accurately categorized, properly assigned, and free from manual errors.
“Managing millions of emails annually was a monumental task until we partnered with Tekst. Their AI-powered solution improved our email routing accuracy to 90% in just weeks, streamlining our operations and enhancing customer satisfaction.”
