Track, investigate & resolve incidents faster.

AI-driven Product Incident Reporting

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Faster, error-free product incident reporting

Manual incident reporting slows response times and increases compliance risks. Tekst automates the process, instantly capturing, categorizing, and forwarding critical details. With AI-driven precision, enterprises can track, investigate, and resolve incidents—without delays or errors.

Manufacturing & industrial
Automatically log defects and quality issues into ERP and compliance systems.
Healthcare & pharma
Ensure regulatory compliance by capturing and categorizing product incidents with full audit trails.
Retail & consumer goods
Streamline warranty claims and faulty product reports for faster resolutions.

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Discover the impact of AI on your enterprise. Whether you're exploring automation or ready to optimize at scale, our experts are here to help—no jargon, just real solutions.

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Name Surname
Automation Engineer @ Tekst

Instant incident capture & categorization

Tekst extracts critical details from reports, emails, and forms, ensuring incidents are correctly categorized and logged. No more manual data entry or missing information—every incident is processed accurately and instantly.

Compliance-ready documentation & tracking

Stay audit-ready without the extra effort. Tekst ensures that every incident meets regulatory requirements capturing structured data, timestamps, and required documentation—all securely stored and easily retrievable. Avoid costly penalties and compliance risks with automated, standardized reporting. 

Seamless integration for faster resolutions

Tekst connects directly with Outlook, ERP, CRM, and compliance management systems, automatically forwarding incident reports to the right teams. By eliminating manual case handling and routing delays, Tekst accelerates response times and ensures accountability across the organization.

Top use cases for process automation
AI-powered solutions for real-world operations
“Their AI-powered solution improved our email routing accuracy to 90%”

“Managing millions of emails annually was a monumental task until we partnered with Tekst. Their AI-powered solution improved our email routing accuracy to 90% in just weeks, streamlining our operations and enhancing customer satisfaction.”

Christophe Lapeau
Product Owner at Securex
Case & incident management
Customer support & response optimization
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