HR & Payroll

Automate HR & payroll workflows for increased efficiency

HR and payroll teams handle an overwhelming volume of employee and employer inquiries, from salary disputes to benefits questions and compliance issues. With inboxes flooded daily, delays can frustrate employees and disrupt operations. Tekst automates shared inbox management and case enrichment, ensuring emails are categorized, prioritized, and routed instantly—so teams can provide faster, more accurate support while maintaining service excellence.

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Core features
Enterprise automation
Automate repetitive HR tasks such as data entry, payroll processing, and benefits administration.
Shared inbox management
Respond collaboratively, ensure efficient communication and happier customers.
Insights & analytics
Facilitate data-driven decision making based on real-time data.

Shared inbox management

Tekst uses AI to scan and classify incoming HR and payroll-related emails, reducing the need for manual triage and allowing teams to focus on high-value customer support tasks.

Tekst uses AI to scan and classify incoming HR and payroll-related emails, reducing the need for manual triage and allowing teams to focus on high-value customer support tasks.

AI-driven email labeling & routing

Case enrichment with contextual insight

Customer cases often require historical context, such as past inquiries, relevant regulation or links to other files & documents. Tekst provides necessary context, enabling HR & payroll providers to make informed decisions faster.

Turn your back-office in a
competitive advantage
AI built for your business

A custom-trained AI model built on your company’s data, workflows, and expertise—continuously learning and optimizing to improve efficiency at scale.

Enterprise-grade security & compliance

Your company retains full ownership and control of its data. Tekst processes information in real-time, ensuring enterprise-level security, compliance, and trust.

Seamless integration

No change management required. Tekst integrates directly into your company’s existing tools and systems, keeping operations smooth, efficient, and scalable.

Top use cases for process automation
AI-powered solutions for real-world operations
“Their AI-powered solution improved our email routing accuracy to 90%”

“Managing millions of emails annually was a monumental task until we partnered with Tekst. Their AI-powered solution improved our email routing accuracy to 90% in just weeks, streamlining our operations and enhancing customer satisfaction.”

Christophe Lapeau
Product Owner at Securex
Case & incident management
Customer support & response optimization
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Our customers have great stories

Big claims are easy. Real impact is what matters. Tekst doesn’t just promise efficiency—we turn

"where did that message go?" into "already handled."

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Food
Milcobel is one of Belgium's largest dairy cooperatives, delivering high-quality dairy products like milk powders, mozzarella, cheese, and ice cream to B2B customers globally. Milcobel generated a revenue of €1.5 billion, with over 1,800 global employees and millions of cows. Switched from personal inboxes to using 1 shared inbox, integrated with Outlook and SAP‍.
HR Services
Securex provides comprehensive HR services, from social secretariats and entrepreneurial support to prevention services.
Medtech
Becton Dickinson (BD) is a global medical technology leader that manufactures and sells medical devices to hospitals, laboratories, and healthcare institutions worldwide. With a vast network of customers, BD faces the ongoing challenge of delivering exceptional service while managing an enormous volume of support requests.

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Name Surname
Automation Engineer @ Tekst