Tekst vs. Agentforce

Tekst vs.

Agentforce

For customer experience and operations leaders, resolving inbound work fast and flawlessly is business critical. While Agentforce layers AI into CRM workflows, Tekst delivers Workflow Intelligence - turning customer requests from any channel into structured, automated outcomes across your legacy tech stack.

Capability	Tekst	Agentforce
Handles unstructured inbound requests	✅ Yes. Built to handle natural language, ambiguity, and messy formats across shared inboxes and service channels.	⚠️ Limited to CRM context. Requests outside Salesforce require escalation or manual handling.
Executes actions across ERP + CRM	✅ Native end-to-end automation. Tekst drives resolution by integrating with tools used across different departments.	❌ Requires custom development or orchestration layers to achieve similar outcomes.
Integrates with Shared Mailboxes	✅ Plug-and-play. Tekst reads and interprets inbound customer communications from inboxes your teams already use.	❌ Focused on CRM-native channels. Email parsing and triage requires additional tooling.
Human-in-the-loop control	✅ Fully auditable. Designed for CX and operations leaders who need oversight, compliance, and control over automation.	⚠️ Limited. Agent decisions often operate without full traceability or business validation.
Process Intelligence	✅ High. Built to interpret unstructured inputs and understand business context in real time.	⚠️ Moderate. Focused on CRM interactions, with limited contextual awareness beyond defined flows.
Enterprise-grade compliance	✅ Fully compliant. GDPR-ready, with audit logs, role-based access, and data handling protocols for regulated industries.	⚠️ CRM-dependent compliance. Varies by implementation and lacks purpose-built governance tools.
Time to Value	🚀 <6 weeks. Tekst deploys with minimal IT lift and no process reengineering.	⚠️ Long deployments with heavy configuration and plugin reliance.
LLM-native core	✅ Purpose-built on enterprise-grade LLM infrastructure. Built to understand and act on CX operations at scale.	⚠️ Built as a wrapper on top of CRM workflows. AI often limited to assisting, not executing.

Built for people, not just agents

Agentforce assumes structure. Tekst starts with chaos. We plug into Salesforce or shared inboxes, detect patterns in emails and attachments, and turn them into structured workflows. No new tools required or change management required.

Tekst helps leaders regain control over fragmented service processes. No more human triage, copy-paste operations, or delays between teams. Instead, customer issues are intelligently routed, acted upon, and resolved across systems, with oversight at every step.

Understands how real enterprises work

Automate repetitive work across systems

Agentforce is great if everything happens inside one platform. Tekst is better if your business still runs on multiple platforms, peoples, and follow-ups.

Real Results from Enterprise Ops Teams

Tekst helps enterprise ops and CX teams deliver faster, cleaner, and more consistent customer outcomes. The impact: better SLA adherence, fewer escalations, and a drastic reduction in repetitive work.

Tekst helped us reduce triage time by over 60% and cut internal handoffs by half. It’s like having a second brain for customer operations.

Head of CX Operations, Global Logistics Enterprise

Trusted by Leaders in Customer Operations

Tekst is used by leading enterprises in industries where CX excellence is non-negotiable — from financial services to supply chain to government services. We support complex operational flows, multilingual environments, and heavily regulated contexts with ease.

Solucious

Cras

Alsico

Kentucky

Roularta

Securex

Milcobel

Colruyt

Acerta