Use Cases

Read about how Tekst can be used

Featured Use Case
Quote to Cash

Tekst works with Salesforce, SAP, and ServiceNow to validate data, trigger workflows, and keep your systems in sync. One AI layer, many connected outcomes.

AI-driven email labeling & routing

Instantly assign delivery disputes, lost package claims, customs documentation, and supply chain disruptions to the correct department, reducing operational slowdowns and improving customer service.

Outlook shared inbox automation

Automatically categorize and assign emails based on priority and topic within Outlook.

Seamless case creation in Salesforce

Automatically create cases from emails and chat messages, reducing manual data entry or checking stock order by order.

Automated product incident reporting

Automatically log defects and quality issues into ERP and compliance systems.

Smart case prioritization

Flag urgent incidents and high-risk claims for immediate review.

Case enrichment with contextual insights

Automatically append order details, customer history, and issue summaries.

AI-powered case classification

Instantly categorize customer inquiries for faster handling and reduced backlog.

Ready to learn more?

Tekst makes your conversations actionable. And with our volume-based pricing, you can scale at your own pace.Check out our pricing page for more info.

Talk to our experts
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+1 650 668 4682
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+44 203 950 3532
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+32 59 28 05 24