AI for front-and back office automation

Enterprise AI to
optimize your operations.

Transform your front and back-office operations with AI that understands context, automates processes, and delivers actionable insights.
Optimizing Operations for 100+ Companies
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Top use cases for Tekst

Shared Inbox Management

Effortlessly manage team inboxes to enhance communication and productivity.

Case & Complaint
Management

Effectively track, manage, and resolve all cases and complaints promptly.

Compliance and
SLA Management

Maintain regulatory compliance and effortlessly monitor SLAs.

Order intake and
Response Management

Streamline order intake processes and efficiently manage responses.

Customer & Employee
Experience

Enhance customer and employee    experiences for greater satisfaction.

Objective Insights
and Reporting

Gain data-driven insights and reports for informed decision-making.

Welcome to AI whole new world.

For most enterprises it takes ages to get any sizable IT change implemented. So we are pretty proud with Tekst it only takes 3 days to unlock the real AI impact on your front-and back office operations.

Without Tekst

Poor message routing causes delays and confusion.
Agents need to consult multiple tools (CRM, ERP,...) to solve an issue, slowing them down.
Data is easy to gather, but insights are hard to find.
Route to or update every 3rd party source manually.

With Tekst

Messages go to the right person directly, speeding up responses and cutting clutter.
Agents are provided all relevant info automatically, drastically improving time to resolution.
Get actionable insights in simple, shareable reports.
Push relevant info to the correct 3rd party sources automatically.

Get the most out of your current systems

Our platform operates behind the scenes, so you can keep using the systems you are familiar with, without disruption.

Looker
Looker
Data analytics software
Microsoft Outlook
Microsoft Outlook
Email software
Zendesk
Zendesk
Customer service platform
Salesforce
Salesforce
Market leader in CRM software
Hubspot
Hubspot
CRM software
SAP
SAP
Market leader in ERP software
ServiceNow
ServiceNow
Customer service platform
Genesys
Genesys
Customer service platform
Any other software
Any other software
+25 and more being added every week.
Microsoft Dynamics 365
Microsoft Dynamics 365
CRM software
PowerBI
PowerBI
Data analytics software
Tableau
Tableau
Data analytics software
Looker
Looker
Data analytics software
Microsoft Outlook
Microsoft Outlook
Email software
Zendesk
Zendesk
Customer service platform
Salesforce
Salesforce
Market leader in CRM software
Hubspot
Hubspot
CRM software
SAP
SAP
Market leader in ERP software
ServiceNow
ServiceNow
Customer service platform
Genesys
Genesys
Customer service platform
Any other software
Any other software
+25 and more being added every week.
Microsoft Dynamics 365
Microsoft Dynamics 365
CRM software
PowerBI
PowerBI
Data analytics software
Tableau
Tableau
Data analytics software

What makes Tekst AI so unique?

Deep Context

Tekst doesn’t just read incoming messages, it reads between the lines.
Tekst interprets the context, content, intent, and sentiment behind them and can extract multiple priorities from a single message.

Core Insights

Get clear insights and precise metrics on every conversation with your organization
Tekst detects trends based on 100% of your message traffic, including emails, tickets, chats and other channels. So you can make data-driven decisions about optimizing your critical workflows and boost your service delivery.

Dynamic Automations

Build time-saving automations around your own processes using historical data.
Tekst interprets the context, content, intent, and sentiment behind them and can extract multiple priorities from a single message.

Tekst interprets the context, content, intent, and sentiment behind them and can extract multiple priorities from a single message.

Tekst detects trends based on 100% of your message traffic, including emails, tickets, chats and other channels. So you can make data-driven decisions about optimizing your critical workflows and boost your service delivery.

Tekst interprets the context, content, intent, and sentiment behind them and can extract multiple priorities from a single message.

Make Einstein your Copilot

A cartoon-style character resembling Einstein, pointing towards a glowing Tekst.com logo

Unlock the value from current and past investments in Salesforce.

Tekst doesn’t replace Salesforce’s Einstein, it makes Einstein’s life easier (and yours too). If your business handles complex cases and operates across multiple languages or systems, Tekst can take your AI-powered customer operations to the next level.

Data Privacy & Security with ISO certification

We delete all data after it has been used to train the AI model for your specific company.
Tekst does not persist your data at any given time.
There is a perfect separation between your data and the AI model.
The three certification badges on a blue background.

Frequently Asked Questions

Have More Questions?

Don't hesitate to get in touch, we're just a click away.
Talk to Our Team

Tekst.com uses AI to help businesses manage their communications more efficiently. By automating repetitive tasks like sorting and routing messages, AI allows teams to focus on more important tasks while ensuring nothing gets overlooked.

Implementation is quick and seamless. Tekst integrates with your existing tools like email or CRM, and within just a few days, it's fully set up to start improving your workflow by learning from your historical data.

Tekst works alongside Salesforce Einstein, making it smarter by handling complex cases, large datasets, and multiple languages with ease. It’s designed to manage deeper, more intricate scenarios that Einstein may struggle with, helping your AI-powered operations run smoother.

Absolutely. Tekst follows strict data security protocols and does not store or duplicate your data. Once the AI has learned from your data, it is deleted to ensure full privacy and compliance with regulations.

Deep Context is Tekst's ability to understand not just the words in a message, but the intent and priorities behind them. This allows the AI to route messages correctly, respond faster, and ensure your team has everything they need to act effectively.

Tekst offers flexible, volume-based pricing with a "No Cure, No Pay" guarantee. You only pay when Tekst delivers results. Reach out to us for a custom quote based on your specific needs.