Agentic Process Automation

Automate what Salesforce can't

Tekst adds an intelligent Agentic Process Automation layer that connects your inbox, CRM, and ERP. Automate your end-to-end enterprise processes without heavy IT or change management.

Trusted by global Fortune 500 companies

+90%

Automation of repetitive inbound workflows

150

Fully automated enterprise use cases

Faster resolution time

ROI in weeks, not quarters

Make Salesforce more connected, contextual, and complete

Amplify the impact of your Salesforce investment

Clean data before it enters Salesforce

Salesforce isn’t built for messy inputs. Tekst cleans, enriches, and structures every message before it reaches your CRM — so your dashboards tell the truth.

Automate what starts outside Salesforce

Most workflows don’t start in Salesforce — they start in your inbox. Tekst captures, classifies, and routes every request across systems. No manual triage. No backlog.

Customize LLMs with built-in guardrails

Generic models hit 60–70% accuracy. Tekst trains on your enterprise data to reach 90–95%, with full auditability, role-based guardrails, and compliance built in.

Scale automation with governance

Disconnected automations create risk. Tekst provides audit trails, compliance controls, and feedback loops for safe, enterprise-wide scale.

Enterprise-grade security

Tekst ensures full compliance with GDPR and industry standards. It never stores or duplicates data - once processed, it’s permanently deleted. It is independently audited and certified for ISO 27001:2022, SOC 2 Type II, and GDPR compliance.

Highest accuracy in the market

Execute Cross-System Workflows Automatically

Through Tekst, each event moves through an auditable coordination layer that abstracts manual re-typing, ensures data consistency, and scales automation safely across your enterprise systems.

Stage 1

Visibility

See what Salesforce can't

Tekst connects to Outlook, shared inboxes, and customer portals to capture unstructured data. It cleans, classifies, and structures every interaction before it reaches Salesforce, giving you a complete and reliable view of your operations

Stage 2

Automation

Automate end-to-end

Automatically create and update cases, route emails to the right queue, and trigger workflows like order processing or approvals. Less manual work, faster resolution, and consistent data quality across every process.

Stage 3

Intelligence

Across enterprise platforms

Tekst analyzes message patterns and case histories to expose hidden process flows and bottlenecks. Gain process intelligence directly inside Salesforce — seeing where requests stall, which teams lag, and how automation can improve efficiency.

Stage 4

Autonomy

The self-improving enterprise

Tekst’s Agentic Process Automation layer learns from every cycle — improving classification, routing, and decision-making over time. Governed, auditable, and built to scale safely across your enterprise.

Operational impact in weeks - not quarters

Enterprise AI model

Most AI models process words. Tekst processes meaning. By analyzing context, sentiment, intent, and multiple priorities in a single message, Tekst ensures that every email, ticket, or chat is categorized and routed with human-level understanding—at enterprise scale.

Automation, your way

Tekst learns from your company’s data and real-time interactions to automate tasks with precision. From intelligently routing messages to triggering actions across systems, Tekst adapts to workflows—eliminating inefficiencies without disrupting operations.

Extend Salesforce into enterprise automation

1 shared inbox

250K

emails annually

200%

faster FRT

"Seamless shared inbox collaboration"

With Tekst, we transitioned from personal mailboxes to a shared inbox, significantly improving our email management and collaboration. Now, colleagues can easily assist each other, enhancing our customer service efficiency.

Sophie De Keer

Milcobel | FMCG

1 shared inbox

250K

emails annually

200%

faster FRT

"Seamless shared inbox collaboration"

Sophie De Keer

Milcobel | FMCG

1 shared inbox

250K

emails annually

200%

faster FRT

"Seamless shared inbox collaboration"

Sophie De Keer

Milcobel | FMCG

Tekst AI FAQs

Frequently asked questions

Still have questions?

Contact our team for tailored guidance on how Tekst can work for your enterprise.

Why does Tekst use artificial intelligence?

Tekst uses AI to help businesses manage their communications more efficiently. Tekst’s custom AI model streamlines & routes all incoming communication and automates complex processes & workflows, eliminating manual work and optimizing operations at scale. It analyzes context, intent, and business-specific language to process emails, tickets, and chats with precision. After labeling and routing messages, Tekst activates automated workflows to eliminate manual tasks and enhance efficiency. The AI learns from historical data, acronyms, and SKUs, adapting to your company’s structure for increasingly accurate automation.

How does Tekst enhance Salesforce Einstein?

Tekst extends the capabilities of Salesforce Einstein by handling complex workflows, large datasets, and multilingual processing with ease. It helps manage high-volume, intricate cases that Einstein alone may struggle with, ensuring smarter automation.mentation is quick and seamless. Tekst integrates with your existing tools like email or CRM, and within just a few days, it's fully set up to start improving your workflow by learning from your historical data.

Is company data safe with Tekst?

Yes. Tekst follows enterprise-grade security protocols and strict compliance regulations to ensure your company’s data remains protected. Tekst does not store or duplicate data; once processed, it is permanently deleted, ensuring full compliance with GDPR and other industry standards. More info can be found on https://trust.tekst.com/

What does Deep Context mean?

Deep Context is Tekst's ability to understand not just the words in a message, but the intent and priorities behind them. This allows the AI to route messages correctly, respond faster, and ensure your team has everything they need to act effectively.

What is Tekst’s pricing model?

Tekst offers flexible, volume-based pricing designed for enterprise scalability. Our “No Cure, No Pay” guarantee means you only pay when Tekst delivers measurable results. Contact our team for a tailored quote based on your business needs.