Read about automation, operations and AI

Tekst.com raises €700K to expand its AI platform for automating complex business processes. Discover how it's transforming enterprise efficiency and employee satisfaction.

Meta unveils Llama 3: a cutting-edge AI model offering enhanced performance, flexibility for researchers, and open-source access. Explore its transformative features.

Transform customer support with automated ticket routing. Discover the benefits of AI-powered dispatching, including cost savings, faster responses, and better insights.

Explore challenges in digital-era customer service and discover solutions like conversational AI, predictive engines, and upskilling programs to enhance CX.

Learn how Tekst.com uses GPT in Slack to streamline processes, from HR queries to developer tasks, enabling a 10x productivity boost across teams.

Transforming retail: AI enhances customer support with instant responses, tailored experiences, and efficient inventory management while addressing key challenges.

Tekst.com outlines 23 essential customer service metrics for 2023. Track these KPIs to optimize support, improve satisfaction, and build trust with your audience.

The production industry is transforming customer support with automation, omnichannel strategies, and predictive analytics. Discover challenges and future trends

Generative AI is reshaping customer support by automating tasks, enhancing agent efficiency, and improving customer experiences while maintaining a human touch.