Follow one process across every tool it touches.
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Discover Tekst Universal Tracing
Universal Tracing is the layer that decides, and keeps deciding as evidence arrives. It runs underneath Tekst process intelligence, so every process map, cycle time and conformance result above it is built on one case.
(PATENT PENDING)
An order arrives by email. Somebody opens a case. An order appears in SAP. Three systems, three identifier schemes, and nothing anywhere that says these are the same order.
So the cycle time gets measured from the ERP event, because that is the event your tooling can see. You get a clean number for the wrong span of time. The case actually started three days earlier, in an inbox. That is not a rough version of the right answer, it is a measurement of something else.
The same gap inflates volumes. One thread sitting in three shared inboxes is usually counted as three cases. In an early customer proof of concept, counts came down by roughly half once they were counted on the trace instead of per inbox.
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Correlation is not a one time import. Tekst keeps matching after ingestion, and applies deeper methods over longer horizons.
At ingestion, only the strongest deterministic evidence counts. Within hours, tighter probabilistic signals join in: attachment hashes backed by participant and timing agreement, subject lines normalised past the reply and forward prefixes. Over days, extraction models pull purchase order numbers and customer references out of free text. Over weeks, full history sweeps catch the payment that clears long after the order that caused it.
When a link is made, every result built on top of it moves with it: cycle times, variant membership, conformance, bottlenecks. There is no reimport, no reconfiguration and nothing for your team to rerun. The previous answer stays in the audit record, it just stops being the current one.
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Your source tools stay the system of record. Tekst reads and joins across them without taking wholesale copies of your data, so there is no new master store for your architects to sign off on.
Every record keeps two identities: the identifier its own tool gave it, which is never rewritten, and the case identifier Tekst maintains, which refines. Exports carry both. A report you ran in March can still be lined up against the same report in June, because the tool identifiers held still while the case identifier moved.
Every merge is logged with the evidence that justified it, so any past result can be reproduced against the correlation as it stood when it was computed. Correlation never crosses a tenant, because tenants never share a store for it to cross. Raw payloads are not persisted, subjects, bodies and attachment contents are never stored, and participants are hashed to link across inboxes. Data stays in EU regions, inside Tekst’s ISO 27001 and SOC 2 scope.
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