New order, change, quote, or complaint? Tekst knows before anyone opens it.
Order and request classification
Manually sorting cases is slow, error-prone, and costly, leading to delays, misrouted requests, and operational bottlenecks. Tekst automates case classification by instantly analyzing and tagging each case with the correct category. This is ensuring faster resolution, improved accuracy, and optimized workload distribution.
Learn more about what Tekst can do
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Trained on your language
Tekst learns how your customers actually write, including product names, abbreviations, and multiple languages, so classification holds up on real inbound, not clean samples.
Right workflow, first time
Once an email is classified, Tekst routes it to the matching process: order intake, quote, change handling, or dispute. Less time sorting, fewer items in the wrong queue.
Accuracy that improves over time
Every correction teaches the model, which is how customers reach routing accuracy in the 90s within a week.
“Managing millions of emails annually was a monumental task until we partnered with Tekst. Their AI-powered solution improved our email routing accuracy to 90% in just weeks, streamlining our operations and enhancing customer satisfaction.”
