Know which orders need attention first
Order and exception prioritization
Order desks drown in inbound: new POs, change requests, delivery chasers, and credit queries, all landing in one inbox with no signal of what is urgent. The orders that put revenue or a key account at risk look exactly like the routine ones until someone reads them. Tekst scores every incoming message by urgency, value, and risk, so your team works the items that matter before they become escalations.
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Urgency, value and risk in one score
Tekst reads each order or request and weighs deadline, order value, customer tier, and stock or credit risk. High-impact items rise to the top automatically, with no manual triage.
Stop revenue sitting in the inbox
Orders held up by missing data, credit checks, or approvals are the ones that quietly slip. Tekst catches them early and routes them to the right owner so cash keeps moving.
Tuned to your rules
Every business defines priority differently. Tekst learns your escalation rules and account tiers, so the right orders reach the right team at the right time.
“Managing millions of emails annually was a monumental task until we partnered with Tekst. Their AI-powered solution improved our email routing accuracy to 90% in just weeks, streamlining our operations and enhancing customer satisfaction.”
