Resolve the cash side of every order
Dispute, claims and credit handling
Tekst captures disputes, returns, and credit requests from email, enriches them with order context, and routes them to resolution.
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Every dispute captured and contextualized
Tekst reads the incoming message, identifies the order and invoice it relates to, and creates a structured record with the full history attached.
Routed to resolution, not in circles
Disputes reach the team that can actually resolve them, with no CC chains or handoffs lost in the inbox.
Protect revenue and the relationship
Faster, traceable resolution means invoices get paid sooner and customers stay confident, even when something went wrong.
“Managing millions of emails annually was a monumental task until we partnered with Tekst. Their AI-powered solution improved our email routing accuracy to 90% in just weeks, streamlining our operations and enhancing customer satisfaction.”
